As I (David) work with the YouVersion Bible app, the team I work with is constantly looking at the quality of support that we provide to our users. Our team recently changed our goal of responding from 24 hours to 6 hours. This means that users who are having an issue with the app or are unable to figure something out get a response from a real live person within 6 hours no matter what time zone or region of the world they are in!
I think this is amazing for a FREE APP, I’d be happy to get this kind of support for services that I pay for!
This requires additional volunteers, and not just volunteers in the United States but all around the world. One of my jobs is to review the applications and see if the volunteer might be a good fit for our team. This week there were 44 applications to join the English Android Support team, normally I only get 2 to 3 a month. Currently we only have 26 volunteers on the Android English team so this would be a huge increase if all of these applicants joined are team.
Not all of them are able to join our team, but I was reminded of why I do this when I read a few of their responses to the following question.
Tell us why you want to join the team.:
I believe I can contribute to the growth of the team which has been a blessing to me ever since I started using it and with my background education in computer science.
I enjoy being involved in the community, helping others in any way possible.
I love helping people with the word of God I have a passion for it.
Never join a support team before. I always think I probably can do better and can be the one on the other side of the conversation in a help and support situation. (English was not his primary language, his mother tongue was Chinese)
Help those seeking God’s word.
Help people understand the Bible more and, answer all their questions.
Nothing beats service in God’s kingdom to God’s people. To be great in God’s kingdom I have to be a servant to all
I’m joining this team because, I want to know more about God.
I am passionate about joining a team of individual who have the same vision for spreading God words.. .
I would love to join the team at YouVersion because I have a passion for spreading God’s Word and making it accessible for all people. I love connecting with people and I think that volunteering with YouVersion will be a great way to reach out to those in need. I have an extensive range of IT skills, which I have been eager to use! Helping on the tech support team would be a great way to find my calling.
I have dedicated my life to bring souls closer the word of God Almighty. I am drawn to every opportunity push the gospel. I am ready to support in every way possible, To push past my capabilities to make valuable contributions that influence growth.
I’ve had a lot of success using this app, and it has helped in my personal work with God. I’d like to help others in any small way I can to achieve same.
I love helping people with technical problems.
To direct attention of indigenous users to their heart languages.
When I read that last one I thought of “After this I looked, and there before me was a great multitude that no one could count, from every nation, tribe, people and language, standing before the throne and before the Lamb. They were wearing white robes and were holding palm branches in their hands.” Revelation 7:9
Will they first read this verse on their mobile phone? I don’t know, but if they do I want to make sure they have the assistance they need to access it.
God’s Word is currently available in 1,115 language on the YouVersion Bible app and we had volunteers apply to help on the English Android team last week from the following locations around the world.